JURNAL
MANAJEMEN
DAN KEWIRAUSAHAAN
Jurnal Manajemen dan Kewirausahaan
dikelola oleh Pusat Pengembangan Manajemen dan Bisnis Fakultas Ekonomi dan Bisnis Program Studi Manajemen
Universitas Merdeka Malang (PPMB-FEB-UNMER) sebagai terbitan berkala yang
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pada bulan Juni dan Desember.
===================================================================
SUSUNAN
DEWAN DIREKSI
JURNAL
MANAJEMEN DAN KEWIRAUSAHAAN
PROGRAM
STUDI MANAJEMEN
UNIVERSITAS
MERDEKA MALANG
ISSN :
2301.9093 (Print) / 2540-8259 (Online)
Penanggung Jawab : Ketua Program Studi Manajemen
M. Nur Singgih, SE, MM
Journal Manager : Irany Windhyastiti, SE, MM
Hp : 081938199600/081332569864
Editor : Umu Khouroh, SE, MSi
Mitra Bestari dan Reviewer :
2. Dr. Hariyanto Respati, MM ; Unmer Malang (patidarma@yahoo.com)
3.
Dr. Boge Triatmanto, MM ; Unmer Malang (boge.triatmanto@unmer.ac.id)
4. Dr. Syarif Hidayatullah, MM ; Unmer Malang (syarif_ok@yahoo.com)
5. Dr. Pujo Sugito, MBA ; Unmer Malang (sugitocsur94@gmail.com)
Section Editor : Fikry, S.Kom, MM (qqzone@yahoo.com)
=================================================================
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MANAJEMEN DAN KEWIRAUSAHAAN
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Malang
*rany_unmermlg@yahoo.co.id
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d. Daftar
pustaka.
Daftar pustaka disusun mengikuti tata cara seperti berikut dan
diurut secara alfabetis dan kronologis.
Contoh :
Middlemiss, Nigel,
(2002), Authentic not Cosmetic CSR
as Brand
Enhancement, Journal Brand Management,
Vol.10, No.4-5, Des, pp.
353-361
Rahmatullah & Kurniati, Trianita.
(2011), Panduan Praktis Pengelolaan CSR
(Corporate Social Responsibility), Yogyakarta, Samudra Biru.
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PUSAT PENGEMBANGAN MANAJEMEN DAN BISNIS
FAKULTAS EKONOMI DAN BISNIS UNMER MALANG
PPMB-FEB UNMER MALANG
Gedung 2 FEB Unmer Malang lt dasar
Jl. Terusan Raya Dieng 62-64 Malang
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JURNAL MANAJEMEN DAN KEWIRAUSAHAAN FAKULTAS EKONOMI JURUSAN MANAJEMEN UNIVERSITAS MERDEKA MALANG Vol.2, No.1 Juni 2014
ISSN : 2301-9093
Vol.2,
No.1, Juni 2014
|
Penulis
|
Judul Jurnal
|
Hal
|
Umu Khouroh Yuntawati Fristin
|
Pengembangan Model Inkubator
Perdesaan Berbasis Kawasan Melalui Sinergitas “BIG” (Business,
Intellectual, Government) Dalam Rangka Penciptaan Wirausaha Baru Di
Kabupaten Malang
|
|
Pudjo Sugito
Sumartono
|
Kajian
Value Based Leadership Dan Knowledge Management Serta Pengaruhnya Terhadap Inovasi Dan Pertumbuhan Market Share
|
|
Fatima Abdullah
Sunaryati Hardiani
Noeke Chrispur
Mardiasih
|
Manajemen
Kependudukan : Pengaruh Program KB Dan Fertilitas Terhadap Peluang Kerja
Istri, Dan Pendapatan Keluarga (Studi Kasus Di Kelurahan Karang Besuki Kota Malang)
|
|
Suprapti, Chodidjah, Sri Werdiningsih
|
Faktor-Faktor
Yang Mempengaruhi Price To Book Value (PBV) Pada Perusahaan Farmasi Di Bursa
Efek Indonesia Periode 2005-2008
|
|
Petrus Megu
|
Pengaruh Kepemimpinan, Motivasi Dan Iklim
Organisasi Terhadap Kinerja Pegawai Di Lingkungan Kantor Kecamatan
Kedungkandang Kota Malang
|
|
Robert Heryanto
|
Pengaruh
Motivasi, Kepuasan Kerja Dan Komitmen Pegawai Terhadap Kinerja Karyawan
Perusahaan
|
|
Zuchri Abdussamad
|
Kualitas
Pelayanan Dan Kepuasan Nasabah Di Koperasi Simpan
Pinjam Multi Niaga Cabang Gorontalo
|
|
Mujiarto
|
Implementasi Jatidiri Koperasi, Asimetri Informasi
Terhadap Kinerja Koperasi Di Kota Malang
|
|
Nanik Sisharini
|
Era
Baru Tata Kelola Lembaga Keuangan Dengan Adanya UU Nomor 21 Tahun 2011
Tentang Otoritas Jasa Keuangan
|
|
Rudy Wahyono
|
Pelatihan
Dan Pembelajaran Organisasi Gunameningkatkan Knowledge Dan Kinerja SDM
Perusahaan
|
MANAJEMEN KEPENDUDUKAN : PENGARUH PROGRAM KB DAN FERTILITAS TERHADAP PELUANG
KERJA ISTRI, DAN
PENDAPATAN KELUARGA
(Studi Kasus di Kelurahan Karang Besuki Kota Malang)
Fatima Abdullah, Sunaryati
Hardiani, Noeke
Chrispur Mardiasih
Fakultas Ekonomi dan Bisnis
Universitas Merdeka Malang
Abstract
There is no many research about family planning program especially it’s impact
to wife’s job opportunity, even though family planning qualitative goal is to
increase mother’s and children’s welfare. Based on this ideas we are motivated
to do this research. Based on the analysis, find that having fewer children,
can increase wife’s job opportunity, supported by using chi-square analysis,
which there is a correlation between family planning program that shown by fertility
and wife’s job opportunity which can be seen from job’s status with employment
and unemployment criterias. The research shows that 68% respondents involved in
economic activity. This condition shows that quite a lot of percentages of wife
doing two roles, being a housewife and working. The average contribution of
wife’s income to family income is 28,7%.
Key words : Family Planning. Fertility, job opportunity
IMPLEMENTASI JATIDIRI KOPERASI, ASIMETRI INFORMASI
TERHADAP KINERJA KOPERASI DI KOTA MALANG
Mujiarto
Fakultas Ekonomi dan
Bisnis Universitas Merdeka Malang
Abstract
Cooperation
which has a good identity and good governance will generate values such
as honesty, transparency, social responsibility, and concern for others. This rooted values will generate capacity
identity elements such as self-help, responsibility,
democracy, equality of justice and solidarity.
By the high capacity of identity will simplify the process of formation of new members
in the group.The Cooperation that are implementing
/ establishing communication with
their members well and always give information
(data) through various media, such as regular
meetings of members, the annual
meeting of members and other media, the
asymmetry of information does not be occurred. Besides,
the relationships cooperation and members are not
based on the market
relations, but they are based on cooperative relationship, so the goods and
services that are produced for members are designed for
the use of members / community, and they are not used as if to take
profit as much as possible.
Keywords :
Identity, Governance, Information
Asymmetry, Transaction Costs, Performance
ERA BARU TATA KELOLA
LEMBAGA KEUANGAN DENGAN ADANYA UU NOMOR 21 TAHUN 2011 TENTANG OTORITAS JASA
KEUANGAN
Nanik Sisharini
Fakultas Ekonomi dan
Bisnis Universitas Merdeka Malang
Abstract
With the Law 21 In 2011, the entire function of regulation and supervision of the financial
sector that had been scattered in the BI and Bapepam - LK will blend into the Financial
Services Authority. Thus the expected future licensing issues, regulation, and supervision,
it will be easier, because it is under one roof. In addition, cross-cutting issues in the financial
services sector, which includes acts of moral hazard, not optimal protection of consumers of
financial services, and disruption stability of the financial system, it will not happen again
because of the integrated regulation and supervision.
Financial Services Authority regulation and supervision duties of the banking sector, capital
market sector, Insurance sector, Pension Funds, Banking Institutions, and Other Financial
Services Institutions. Bank of Indonesia while maintaining monetary stability and financial
system stability .
With the separation of control over each of the financial services industry, is expected to
create specialized in surveillance, the development of appropriate monitoring methods, as
well as reducing the extent of supervisory control range so that the decision-making process
and the implementation of those decisions can be run effectively.
Key words : Financial Services Authority ,
Bank of Indonesia , regulation and supervision
PENGARUH KEPEMIMPINAN, MOTIVASI DAN
IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI DI LINGKUNGAN KANTOR KECAMATAN
KEDUNGKANDANG KOTA MALANG
Petrus Megu
Fakultas Ekonomi dan
Bisnis Universitas Merdeka Malang
Abstract
The
purpose of this study is to analyze the significance of the influence of the variables of leadership, motivation, and organizational
climate to employee performance
The number of samples
in this study are 40 respondents on Kedungkandang Malang district office. The result shows
that the variables of leadership, motivation and organizational climate have a simultaneously and a partially significant
effect to the employees performance on Kedungkandang Malang district
office. Leadership has the dominant effect to employee performance on
Kedungkandang Malang district office.
Key
words: leadership,
motivation, organizational climate, performance
FAKTOR-FAKTOR YANG
MEMPENGARUHI PRICE TO BOOK VALUE (PBV) PADA PERUSAHAAN FARMASI DI BURSA EFEK
INDONESIA
PERIODE 2005-2008
Suprapti, Chodidjah, Sri Werdiningsih
Fakultas Ekonomi dan
Bisnis Universitas
Merdeka Malang
Abstract
Stock price
fluctuates from time to time, therefore stock analysis needs to be conducted
before decisions and investments are made. One method to perform fundamental analysis that stresses
upon company’s financial report is financial ratio.
This
research explains both the simultaneous and partial effect of Current Ratio
(CR), Debt to Asset Ratio (DAR), Dividend Payout Ratio (DPR), and Earning
Growth (EG) variables to Price to Book Value (PBV). The type of the research is
comparative causal with explanatory approach. Whereas sample of the research is
pharmacy companies that was listed in Indonesian Stock Exchange (IDX) during
2005-2008. Analysis is performed by using double linear regression that honors
classical assumption hence will result in BLUE (Best Linear Unbiased Estimation).
After that, hypothesis is tested by using t-test, F-test, and Standardized
Beta.
This
research concludes that Current Ratio (CR), Debt to Asset Ratio (DAR), Dividend
Payout Ratio (DPT, and Earning Growth (EG) variables significantly and
simultaneously affect Price to Book Value (PBV). Whereas in partial test, only
Dividend Payout Ratio (DPR) variable has significant effect, thus this variable
also has dominant effect to Price to Book Value (PBV).
Based on
the conclusion above, investors are advised to honor fundamental aspects while
making investments. The strongest factor needs to be carefully studied in order
to help and ease investor in stock selling and buying decisions.
Keywords : Price
to Book Value, Current Ratio, Debt to Asset Ratio, Devidend Payout Ratio, dan Earning
Growth.
KAJIAN VALUE BASED LEADERSHIP DAN KNOWLEDGE MANAGEMENT SERTA PENGARUHNYA TERHADAP INOVASI DAN PERTUMBUHAN MARKET SHARE
Pudjo Sugito, Sumartono
Fakultas Ekonomi dan
Bisnis, Universitas Merdeka Malang
Abstract
The purpose of this
study is to analyze the significance of the influence of values-based
leadership and knowledge management to innovation, analyzes the significance of
the indirect effect of the value-based leadership and knowledge management on
the growth of market share, assess the significance of the direct influence of
the value based leadership and knowledge management on the growth of market
share and analyze the significance of the effect of innovation on the growth of
market share in the creative industry center in Batu. The results of analysis
showed that all hypothesis are accepted as value of CR greater than 2.00 and p
value less than 0.05. Meaning, to boost innovation and growth in market share
of the necessary value-based leadership and knowledge management.
Keywords: Value
Based Leadership, Knowledge Management, Market Share
PENGARUH
MOTIVASI, KEPUASAN KERJA DAN KOMITMEN PEGAWAI TERHADAP KINERJA KARYAWAN
PERUSAHAAN
Robert Heryanto
Fakultas
Ekonomi dan Bisnis Universitas Merdeka Malang
Abstract
The
purpose of this study is to analyze the
significance of the influence of the variables of motivation, job satisfaction and commitment of employees
towards the performance of employees. The number of population in
this study are 175 employees of
Meubel Basuki Lacasa Art Gallery. The sample gathering techniques uses
Stratified Random Sampling Propotional technique and the number of samples are
64 respondents. The result analysis showed that the motivation, job
satisfaction and commitment of employees have simultaneously and partially
significant impact on performance of employees. While the dominant variables
that influence on performance of employees is work motivation.
Keywords:
motivation, job satisfaction, commitment, performance of employees
PELATIHAN DANPEMBELAJARAN
ORGANISASIGUNAMENINGKATKAN KNOWLEDGEdan KINERJA SDM PERUSAHAAN
Rudy Wahyono
Fakultas Ekonomi dan
Bisnis Universitas Merdeka Malang
Abstract.
The purposes of this
paper are to develop a comprehensive understandingof how training, and organizationallearning
can be created and to provide factors ofthe organizational learning that create
knowledge.The paper analyzes the components of ‘learning organizations,’
dealswith handles the work of Senge—learning organizational concept, and then
evaluates the ideas of main contributors of creating knowledge management.
Key words:
organizational learning, training, knowledge management.
PENGEMBANGAN MODEL INKUBATOR PERDESAAN BERBASIS KAWASAN
MELALUI SINERGITAS “BIG” (BUSINESS, INTELLECTUAL, GOVERNMENT)
DALAM RANGKA PENCIPTAAN WIRAUSAHA BARU DI KABUPATEN MALANG
Umu Khouroh1
Yuntawati Fristin2
1Fakultas Ekonomi dan Bisnis
Universitas Merdeka Malang
2Fakultas Ilmu Sosial
dan Ilmu Politik Universitas Merdeka Malang
Abstract
The
main objective of this research is to develop a
model-based incubator rural areas through synergy "BIG"
(Business, Intellectual and Government) in order to create new
entrepreneurs. The focus of this research is growth of new
entrepreneurs through the development of local
resource-based inter-related areas that have the potential
to be developed to meet the needs of a sustainable society. The
determination is based on the unity of the resources that
have similar resources specification, interrelated, dependent and
geographic proximity. To achieve this goal, the research methods are designed
by using descriptive research method, policy research and applied
research. The results of analyzes of the DEA method shows that the agricultural sector is
the most efficient. The sub-sector of agriculture commodities are
sugar cane, vegetables and chili. Based on the evaluation of theobstacles,
challenges, program and policy development of the rural incubator
models that focus on the development of rural economy BUMDes as an institutionis
needed in order to make the country more self-reliant and prosperous. The
pattern of intervention that is needed is an increase
in the ability of human resources, economic empowerment and institutional capacity
and support the development of rural infrastructure. Various activities such
as mapping the potential urge and village profiles in an attempt
to determine the potential of local resources to support the
development of enterprises, the establishment of incubators, BUMDes
Development, manufacturing and business development matrix of new venture
creation more prospective.
Key Words : Incubator,
Synergy ‘BIG‘, BUMDes Development.
KUALITAS PELAYANAN DAN KEPUASAN NASABAH
DI KOPERASI SIMPAN PINJAM MULTI NIAGA
CABANG GORONTALO
Zuchri Abdussama
Fakultas Ekonomi dan Bisnis
Universitas Negeri Gorontalo
Abstract
The cooperatives
have a role to increase the society trust as the motto "from the members,
by the members and for the members". Although the image of cooperatives had
fallen, but the negative image of the past should not make the cooperative life
becomes weak. The cooperatives must increase the quality of service that
include physical
evidence, reliability, responsiveness, assurance, and empathy. If the cooperatives
want to be the winner in the competition on business , they should provide the
best service quality to reach customer satisfaction.
Keywords: qualityof service, customer satisfaction
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informasi dan pemasukan jurnal hub :Pusat pengembangan Manajemen dan Bisnis FEB Unmer Malang
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JURNAL MANAJEMEN DAN KEWIRAUSAHAAN FAKULTAS EKONOMI JURUSAN MANAJEMEN UNIVERSITAS MERDEKA MALANG Vol.2, No.1 Desember 2013
ISSN : 2301-9093
Penulis
|
Judul Jurnal
|
Hal
|
Pudjo
Sugito
|
Pencitraan
Institusional Dalam Perspektif Akuntabilitas Dan Transparansi Pengelolaan
Keuangan Serta Modal Sosial
|
1-16
|
Irany
Windhyastiti
Christina
SR
Umu
Khouroh
|
Pengembangan Model “Hybrid
Blending Financial” : Upaya Mencari Format Ideal Dalam Meningkatkan Perluasan
Akses KUR Bagi Usaha Mikro dan Kecil
|
17-34
|
Nanik
Sisharini
Arif
Rochman
|
Analisis
Perencanaan Kebutuhan Tenaga Kerja yang Berbasis Pada Tingkat Produktivitas
Tenaga Kerja untuk Redesain Pekerjaan dan Redesain Organisasi (Studi Pda
Divisi Munisi PT. Pindad Turen Malang)
|
35-44
|
Beatrix
Antoneta
|
The Influence of Placement On
Performance
|
45-55
|
Thomas
Aurina
|
Pengaruh
Instore Promotion Terhadap Impulsif Buying di Swalayan Indomaret di Kota
Ambon
|
56-69
|
Abdul
Manap Wardoyo
|
Analisis Pengaruh Promotional
Mix Terhadap Peningkatan Volume Penjualan
|
70-88
|
Theresia
Pradiani
|
Analisis
Pengaruh Kualitas Pelayanan dan Kepuasan Nasabah Terhadap Loyalitas Nasabah
pada Bank Konvensional
|
89-99
|
Meyland
Makalasing
|
Analisis Pengaruh Gaya
Kepemimpinan, Motivasi Kerja dan Lingkungan Kerja Terhadap Prestasi Kerja Pegawai
Negeri Sipil di Kota Ambon
|
100-112
|
Syarif
Hidayatullah
|
Dampak
Inovasi Layanan Publik Terhadap Kepuasan Pelanggan (Studi pada SAMSAT Corner
di MOG Malang)
|
113-119
|
==========================================================
pencitraan institusional dalam
perspektif
akuntabilitas dan
transparansi pengelolaan keuangan
serta modal sosial
Pudjo Sugito ( Fakultas
Ekonomi Universitas Merdeka Malang)
Abstract: This
research aimed to describe the accountability,
transparency of financial management, social capital and institutional
imaging
at a private high school in Probolinggo. Also, to analyze the effect of
financial management accountability to the transparency of financial
management. Analyzing the effect of social capital on the transparency
of
financial management. Analyzing the influence of institutional
accountability
tehadap imaging. Analyzing the effect of transparency on financial
penelolaan
imaging to analyze the influence of institutional and social capital to
institutional imaging. Based on the results of the analysis revealed
that
accountability does not significantly influence the transparency of
financial
management. This was indicated by the CR for 0.896 is less than 2:00
with a p
value of 0.370, which means> 0.05. Thus Hypothesis 1 in this
study can not
be accepted. Social capital is a positive influence on the transparency
of
financial management. The better implementation of social capital do,
the
better the transparency of financial management demonstrated by CR of
1.734 is
less than 2:00 with a p value of 0.083, which means> 0.05. Thus
Hipotesis 2
in this study can not be accepted. Thus Hypothesis 2 in this study can
not be
accepted. Accountability relationships between imaging indicated by CR
2224 are
eligible for the> 2.00 and p value of 0.026 are eligible ie <0 .05.="" 3134="" 3="" acceptable.="" are="" between="" by="" cr="" eligible="" financial="" for="" hypothesis="" imaging="" in="" indicated="" is="" of="" relations="" study="" the="" this="" thus="" transparency=""> 2.00 and p
values for 0002 are eligible ie <0 .05.="" 2723="" 4="" acceptable.="" are="" between="" by="" capital="" cr="" eligible="" for="" hypothesis="" imaging="" in="" indicated="" institutional="" is="" relationship="" social="" study="" the="" this="" thus="" with=""> 2.00 and p values for 0.006 are
eligible ie <0 .05.="" 5="" acceptable.="" hypothesis="" in="" is="" span="" study="" this="" thus="">0>0>0>
Key
Words:
Accountability, Transparency and Social Capital and Institutional Image
PENGEMBANGAN
MODEL “HYBRID BLENDING FINANCIAL” : UPAYA MENCARI FORMAT IDEAL DALAM MENINGKATKAN PERLUASAN AKSES KUR BAGI USAHA MIKRO DAN KECIL
Irany Windhyastiti
Dra. Christina SR, MM
Umu Khouroh
Fakultas Ekonomi Universitas Merdeka Malang
Abstract: Expanding
access of business loan is strongly
urged to continue to do, given that there is a wide gap between supply and
demand of Kredit Usaha Rakyat (KUR). The main objective
of this research is to develop a Hybrid Model Blending Financial to search
the ideal format of KUR to improve the KUR access expansion for small
and micro businesses. The focus of the activities is to : a) identify and
analysis the access of funding
programs; b) identify the needs
and expectations of small and micro businesses about the KUR program ; c) Analysis of the behavior
of any relevant actors and stakeholders, motivation, roles and patterns of
cooperation and organizing activities; d) identify and analysis of policies and
institutions to support the expansion of access KUR . Specific targets to be
achieved are : First, the formulation of the Financial Blending Hybrid models
design based on the characteristics of programs that already under way, the
needs of small businesses to access ideal funding micro and behavior of any relevant actors and
stakeholders, motivation, roles and patterns of cooperation and organization activities
that have been mapped. Second, socialization, test, and implement Blending
Hybrid Financial to search the ideal format
to improve access expansion KUR for micro and small businesses. To
achieve these objectives, the research method designed by using the method of
descriptive research, policy research and applied research.
Based
on the data, the target KUR 30 % ( in 2012 ) in the agricultural sector can not
be achieved . The largest sector of KUR accessing still dominated by the trade
sector reached Rp . 65.691 trillion with the amount of 5.79 million borrowers.
While the agriculture sector is only 18.9 trillion by the amount of 1.26
million borrowers. This is due, because of the
limited range of credit services with the primary locus of priority
sectors and before KUR program there are various credit schemes for the
agricultural sector with the lower of interest rate .
Therefore
increasing KUR in the primary sector by applying the concept of Hybrid Blending
Financial or a 3 in 1 system Integrated Micro KUR scheme specifically for the
agricultural sector, which combines folk with KKPE MOA Micro KUR and skim KUMK
SUP 005 that essentially the government to put their money in the bank in order
to reduce the interest rate ( cost of fund small ) - blending financing (
guarantee of KUR , cheap funds from KUMK SUP 005 and KKPE interest subsidies )
.
Key
words : KUR, Hiybrid Blending Financial
ANALISIS
PERENCANAAN KEBUTUHAN TENAGA KERJA YANG BERBASIS PADA TINGKAT PRODUKTIVITAS
TENAGA KERJA UNTUK REDESAIN PEKERJAAN DAN REDESAIN ORGANISASI (Studi Pada
Divisi Munisi PT. PINDAD Turen Malang)
Nanik Sisharini, Arif Rochman - Fakultas Ekonomi Universitas Merdeka Malang
ABSTRACT : This research try to analyze how Labor Needs Planning Based on Level Labor Productivity For
Work Redesign And Organization Redesign in Divisi Munisi PT. Pindad
(Persero) Malang – East Java.The step for Data Analyze there are Evaluation
of Man power Planning. Determination of Work Design and Organization Design. The
compared of the
proportion between Real and Evaluation, then found the differencein the distribution of the distribution of direct labor and indirect as many as177 people (direct labor shortages in 177
people,
while the indirect labor there
is an excess of 177 people), while the total number of personnel there is no difference in the amount of work. On production lines, work
design techniqueis more focused on work design in group. In the non-production lines, work design techniqueis
more focused on the
nature of design
techniques Individuals with Job Enrichment.Organizational
structure design the most appropiate to be applied in the
combination design
of bureaucracy that is
applied in a non of production line and design matrices are applied in the production
line.
Key words: Labor Needs Planning, Labor Productivity, Work Redesign
And Organization Redesign
THE INFLUENCE OF
PLACEMENT ON PERFORMANCE
Beatrix
Antoneta - University
of Satya Wiyata Mandala (USWIN), Nabire, Papua
Abstract, This
research purpose are to analyze location of officer at position pursuant to
skill, attitude and knowledge to labour capacity officer of Body Officer of
Nabire, Papua regency. Also, dominant influence of skill, attitude and
knowledge to labour capacity officer of Body Officer of Nabire regency, Papua.
This Research is including research explanatory with location in Body Officer
of Nabire, Papua regency. Population in this research are entire public servant
of civil at Body Officer of Nabire regency, Papua, counted 61 people. Technique
analyzes data with linear regression to know correlation between skill,
attitude and knowledge to officer labour capacity. Result of research indicate
that location of officer at position by paying attention skill, officer
attitude and knowledge to be placed, hence will influence result of reached job
of officer in executing burdensome duty. Officer attitude which consist of work
type and relation with job friend represent dominant variable in influencing
officer labour capacity. Result of attitude variable frequency distribution
yield its 3,7377 meaning average value of officer attitude in a condition very
good that are at range agree and very agree. Besides centring the effort the
make-up of officer labour capacity, better need to be considered by other
variable which do not the included in this research study, like incentive,
leadership, cultural of organization, etcetera.
Keywords: Skill, Knowledge, Attitude and Labour Capacity.
PENGARUH INSTORE PROMOTION TERHADAP IMPULSIF BUYING DI SWALAYAN INDOMARET DI
KOTA AMBON
Thomas
Aurima - Fakultas Ekonomi, Universitas Kristen Maluku (UKIM), Ambon
Abstract, This research is intended to find out the influence of
banner vision and price discount toward the impulsive buying in Indomaret
retailer on Ambon District. The elements to be analized includes banner vision
(X1), and price discount (X2) as independent variables
and impulsive buying as the dependent variable (Y). The objectives of the
research are to describe the condition of banner vision and price discount and
to find out its significant influence on impulsive buying in Indomaret retailer
on Ambon District. It is also intended to identify the elements which has the
dominant influence. The methods in picking up samples using accidental sampling
and so the samples of this research is about 150 persons because the number of
population is always fluctuating. The result of the research shows that banner
vision and price discount significantly influence the impulsive buying in
Indomaret retailer on Ambon District and the analysis found out that price
discount shows the dominant influence on the impulsive buying, as can be seem
from the regression coefficients of the independent variables that price
discount has the greatest value of
0,128. As the dominant variable, price discount should be taken into consideration
of Indomaret retailer policies includes some aspects in axpanding impulsive
buying for example maintaing the changing in consumer needs, convenience
situation when shoping, service quality, and also the location of the stores.
Keywords
: Banner Vision, Price Discount, Impulsif Buying
ANALISIS PENGARUH PROMOTIONAL
MIX
TERHADAP
PENINGKATAN
VOLUME PENJUALAN
Abdul
Manap Wardoyo - Fakultas
Ekonomi Universitas Merdeka, Malang
Abstract, This research is aimed at the first explanatory, analyze the significant influence of the promotional mix consisting of advertising, personal selling, sales promotion and public relations to sales volume. Second, analyze the variables - variables which are the dominant influence on the sales volume. The hypothesis is alleged there is significant influence between promotional mix include: advertising, personal selling, sales promotion and public relation to sales volume. Second, variable allegedly advertising (advertising costs) dominant influence sales volume. This study uses multiple regression analysis aimed to determine the effect between the independent variables and the dependent variable. From the research, it is known that all the independent variables (cost of advertising, personal selling costs, the cost of sales promotion and public relations costs) affect sales significantly, while variable advertising dominant influence sales volume.
Key
word :
Volume of sales, advertising, personal selling, sales promotion, publicity
ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH
TERHADAP LOYALITAS NASABAH PADA
BANK KONVESIONAL
Theresia Pradiani - STMIK
PUTERA, BATAM
Abstract : Definition of Conventional Banks according to Law no. 4 of
2003 on Banking "Banks are business entities that collect public funds in
the form of savings and channel them to the public in order to improve the
living standard of the people". Quality of service and customer
satisfaction on customer loyalty are
important variables that must be considered by conventional banks as financial
institutions. It can increase public confidence. This study uses the SERVQUAL
approach that includes the variables (dimensions) physical evidence
(tangibles), reliability (reliability), responsiveness (responsiveness),
guarantee (assurance), and empathy (empathy). Data research using primary data
with the questionnaire method, the population is UOB Bank Branch Malang customers
150 customers, with accidental sampling technique. Data analysis techniques
using simple and multiple regression with SPSS. From the results of hypothesis
testing, the F test shows that the variables in the service quality dimensions
of reliability, responsiveness, customer satisfaction forms of physical and
significant positive effect on loyalty, as well as test results from the t-test
in each variable. In the variable quality of service to customer satisfaction,
the results of test of correlation coefficient (R) indicates that the
relationship between the variables of service quality and satisfaction variable
is equal to 80.9%. While the coefficient of determination (R2) between the
variables of service quality on customer satisfaction was 65.4%. This means
that 65.4% customer satisfaction is affected by the variable quality of
service. In the variable customer satisfaction to loyalty, the results of the
test coefficient of correlation (R) of 82.6%. While the coefficient of
determination (R2) that the variable satisfaction with the loyalty of 68.2%.
This means that customer loyalty is influenced by a 68.2% customer satisfaction
variable.
Keywords: Service Quality , Customer Satisfaction and Customer
Loyalty.
ANALISIS PENGARUH GAYA KEPEMIMPINAN, MOTIVASI KERJA DAN
LINGKUNGAN KERJA TERHADAP PRESTASI KERJA PEGAWAI NEGERI SIPIL DI KOTA AMBON
Meyland Makalasing –
Sekolah
Tinggi Ilmu Ekonomi Bukit Zaitun Kabupaten Sorong, Papua
Abstract, The Objectives
of conducting this research are (1) analyzing the description of leadership,
working motivation, working environment and working achievement of civil
officers, (2) evaluating the influence of leadership, working motivation and
working environment to working achievement of civil officers, (3) analyzing the
variables of leadership, working motivation and working environment as the
dominant influence for working achievement of civil officers. The result of
analysis performs that: (a) leadership factors, working motivation and working
environment influence significantly to the working achievement, (b) the
influence of leadership factors, working motivation and working environment to
the officers’ working achievement intend to be positive (equality) shown by Y =
0,223 + 0,0510X1 + 0,389X2 + 0,062X3; (c)
dominant variable to the working achievement is leadership variable shown
71,57% contribution.The suggestions for improving the civil officer’s
achievement in Ambon City are: (a) remaining harmonious relationship among top
leaders authorities, lower position officers and working partners or collegues,
(b) establishing policy about the implementation of innovative motivation to
the officers, (c) improving the officers knowledge and skills by giving
opportunities for self improving in carrier improvement program, (d) leadership
expected by lower position officers for increasing working achievement and
obtaining higher working productivity.
Keywords : Leadership, Working Motivation, Working Environmental, Working Achievement.
DAMPAK INOVASI LAYANAN PUBLIK TERHADAP
KEPUASAN PELANGGAN
(STUDI PADA SAMSAT CORNER DI MOG MALANG)
Syarif Hidayatullah
Ganang Agung, Bima Satria dan I Nyoman
Fakultas Ekonomi Universitas Merdeka
Malang
Abstact, SAMSAT Corner in MOG Malang is a
facility provided by call centers to facilitate the extension of Malang vehicle
number certificate ( vehicle registration ). The service innovation used to facilitate paying taxes vehicle.
Samsat Corner implemented by the three
pillars in the office Manunggal One-Stop Administration Unit ( call centers )
Malang : Satlantas Polresta Malang, Dispenda Provinsi Malang, and Jasa
Raharja.. The opening of Samsat Corner as one innovation made by the Samsat
Public Service is expected to increase customer satisfaction. Therefore, this
study is done to determine how the
customer satisfaction. The purpose of
this study was to determine how the public perception and
customer satisfaction of the SAMSAT Corner services. The study was
conducted with deskriptif quantitative
analyisis with 30 respondents of SAMSAT Corner customers as a sample.
Based on the survey , all respondents
expressed very happy and satisfied with the facilities SAMSAT Corner in the
plaza because it can be easier for them to pay taxes with a cozy atmosphere .
Based on data analysis, the factor hospitality and courtesy of warkers at SAMSAT Corner became
the highest point on the customers satisfaction. It caused of the quality of
services provided on politeness and friendliness of the officers. In other
side, the cost of servicing its lowest
point. It means this factors are not considered as reason for people to come on Samsat Corner MOG Malang .
Keywords : public service innovation , customer
satisfaction
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